Frequently Asked Questions

The Answers You Need

When will my Assistant be avaliable?

Office hours are 9am - 5pm Monday to Friday. However we are avaliable for you to connect with when it suits you.

How does invoicing work?

Monthly plans are invoiced in advance on the 1st of each month and are due for payment on the 20th of the month.

Casual hours are invoiced on an as and when basis with 7 day payment terms.

What happens to my unused hours?

Monthly plans are subscription based and allow you to have an assistant available to you within our office hours along with a preferential rate.

Depending on the plan, hours can be rolled to the next month so that you are not paying for more than you use.

Plans can also be adjusted as we go to ensure that you are getting the best value from your assistant.

What happens if I need more time than my plan allows?

Additional hours can be purchased at your monthly plan rate. These are billed at the end of the month. Your Assistant will arrange approval of additional hours prior to using them.

What if it isn't working out for me?

We understand that there are various reasons why it sometimes doesn't work out with your Assistant. With just one email and no fuss, we can have you switched to another Assistant. Our aim is to provide you with the very best service and be assisting you in achieving your goals. If that means working on a better fit, we'll make it happen.

To terminate the service, we just require one months notice.

Have another question?

Our friendly team is here to answer any questions you may have. Call our team on 021 183 7956 or email us at